Where do you ship to?

We ship locally so for New Zealand all orders are sent from our warehouse in Auckland. For Australia please visit chandlerandme.com.au for UK please visit chandlerandme.co.uk and for the US please visit chandlerandme.com
For other international inquiries please contact us here.

How long will it take for my order to arrive?

We’ll dispatch within 48 hours of receiving your payment (usually same or next day dispatch).
Metro areas allow 1- 3 business days from dispatch, depending where you live.
Rural areas allow 2 – 5 business days.
We will send you a tracking link when your parcel is ready to go.

Note that delivery times will vary during public holidays.

Do I need to buy any other equipment?

No, everything you need to make beautiful scented soy candles is supplied in your Candle Maker Starter Pack, Candle Making Kits, and Refill Packs. You don’t need any ingredients unless you are purchasing the Candle Maker + Jug option on it’s own.

Do I need to have experience or any special skills to use the Candle Maker?

Nope, none at all. The Candle Maker is so safe and easy to use that our children (aged 8 – 14) regularly use it to make candles. This assumes that you are using our pre-measured ingredients packs. If not then you have some homework to do to work out your own recipes (see below).

Can I use my own wax and ingredients The Candle Maker?

While we recommend that you use our ingredients kits for near perfect results we understand that you may want to experiment with your own recipes’. In fact we have thousands of experienced ‘chandlers’ around the world that are doing just that. All waxes have varying recommendations for add fragrance and pour temperature however you’ll be pleasantly surprised at just how well the unit copes with a broad range of vegetable waxes.

What you can safely use for candle making: Soy wax | Palm wax | Coconut wax | Blends of all of these.
What you can also try: The above waxes blended with paraffin or beeswax are likely to be OK but we haven’t tried them all.
What we don’t recommend: We do not recommend the unit for 100% beeswax or paraffin. It can work, but the results vary because the unit temperatures are on the threshold for melting these harder waxes.
Other projects/ingredients that The Candle Maker can be useful for: We have customers using the machine to make lip balms, body butters (think Shea butter, avocado oil) and Melt ‘n’ Pour soap.

Please note: The ingredients that are supplied by Chandler & Me are carefully pre-measured and pre-tested to work perfectly every time, saving you the hassle of working out your own recipes. Please understand that we cannot vouch for the look or performance of your candles if you use your own ingredients and we do not offer technical support for other ingredients; for example the wick that is supplied in our kits will not work in any other jar unless it is exactly the same diameter and volume.

How much soy wax can the jug/s hold?

The small jug that comes with The Candle Maker can hold up to 400mls of melted wax. This equates to approximately 330 grams of soy wax flakes.

The large jug that is sold as an accessory can hold up to 1,000mls (1L) of melted wax. This equates to approximately 830 grams of soy wax flakes.

Tip! If you are planning to melt the maximum amount of soy wax you must ‘feed in’ the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.

What temperatures does The Candle Maker operate at?

Phase one heats the wax to 75 celcius and holds it at that temp until you add fragrance and press the button.
Phase two (after stirring in the fragrance) cools the wax to 62 celcius for pouring to your jar.

Why the brand name Chandler & Me?

The ancient meaning of Chandler is “candle maker” derived from “chandele” meaning “candle”. A Chandler is the head candle maker and makes and sells candles and soap, their workroom is called ‘the chandlery’.  The science behind candle making is programmed into The Candle Maker appliance so it’s like having an experienced Chandler alongside you when you make your candles.